Hello Raine,
Apparently you have no interest in helping me. http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm I want to return the computer for a full refund. Vas
From:
LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Hello Vas, Thank you for writing back. I understand your concern regarding the issue. Vas, let me inform you that one of our representative will analyze the issue and surely will contact you to provide the available options. If you need further assistance, please reply to this message and I will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely, Raine HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8023538059]} ***Do Not Delete Service Ticket Number*** For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. Original TextFrom: Vas@ArtMusicDance.com To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C CC: Sent: Subject: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support Raine, This email started on April 10. The message “I have forwarded your request to the supervisor with high priority” was sent to me three days ago. The issues are not difficult with someone with a little experience. Are such long delays typical at HP? Looking forward to your assistance. Vas From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: To: Vas@ArtMusicDance.com Subject: RE: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support Hello Vas, Thank you for writing back. I sincerely apologize for the inconvenience caused. Vas, we have already forwarded your concerns to the appropriate department and they will surely look into the issue and do the needful. If you need further assistance, please reply to this message and I will be happy to assist you further. For information on keeping your HPand Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare Sincerely, Raine
HP Total Care ***Do Not Delete Service Ticket Number***
{ticketno:[8023538059]}
***Do Not Delete Service Ticket Number*** Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. Original TextFrom: Vas@ArtMusicDance.com To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C
CC:
Sent: Subject: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support Hello Srinivas Reddy, I suspect that you are very busy at HP Total Care. Your High Priority attention will be appreciated. It has been three days since you emailed me and now so I welcome your Total Care with High Priority. After two months effort and tons of research I still cannot use my very desirable Pavilion. Please review my messages and lets resolve all the issues. Thanks in advance. Vas
From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent:
To: Vas@ArtMusicDance.com Subject: RE: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support Hello Vas, Thank you for writing back. Ihave forwarded your request to the supervisor with high priority. Ifyou need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, pleasevisit our Web siteat:
http://www.hp.com/go/totalcare Sincerely,
Srinivas Reddy
HP Total Care
***Do Not Delete Service Ticket Number*** {ticketno:[8023538059]}
***Do Not Delete Service Ticket Number*** Our advice is strictly limitedto the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connectionwith the use of this information. Always backup your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. Original TextFrom: Vas@ArtMusicDance.com
To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C CC: Sent: Subject: RE: RE: RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support Hello Please give this message personally to your supervisor, Thank for the prompt reply. +++++++++++++++++++ Hello Please give this message personally to your supervisor, Thank for the prompt reply.
+++++++++++++++++++++ From the previous email: Julie said: At this point I would like to inform you that it is not possible to make the partition with the recovery disk of your notebook. The recovery disk (Why assume I have one, I do not) does not make the partition of my notebook. Do you know what a Recovery disk is? In any case none of my questions referred to it. However, as said in the previous email as the recovery partition files will not allow to perform the clone. Apparently the Recovery file can only be used recover he original installation to the original C drive. The way it is normally done is open Recovery (or restore) Manager (or the like), select the Recovery file and point to the destination partition. That simple! Read my message on this subject. Read also the PS comment. Thank you. +++++++++++++++++++++
For the time being I prefer to communicate by email. So again I am requesting Please give this message personally to your supervisor. In the five communications we have solved only one issue.
I am again for the third time including my the identical message. You have shown very little interest in helping me. You callous attitude has led me to take action on my own and I will not cease until I get results. See what I mean. http://www.artmusicdance.com/vasetc/hewlettpackardpavilion.htm . I have several websites to comment on HP customer service and products. Then there are forums, blogs, myspace, facebook, Craigslist. If you have any pride in your company this may hurt. If not then both of are in trouble. Please, let try this again: ONE. Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover to. I can only Recover to the original C partition. I am restricted from Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome. Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems you have somehow rigged things so I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good time to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing it as I had with WXP? I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any method that prevents me from using third party hardware and software. Please do this for me. TWO You said: “Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already bundled with 64 bit operating system.” Marena said: “Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook using the retail version OS discs. “ So I can upgrade using a Vista Upgrade version or do I need to buy the Vista Full version? Point to an official link so I can decide what is true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the clarity and how it is accomplished step by step. THREE You said “… you can boot only through the disk0 and the disk 1 is only to take the back up of the data.” Pleases show me where in the manual it says this. I never heard of a drive being restricted to data only. I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions there are. Let’s resolve all the issues with the next reply. I really will appreciate it very much. These are very simple issues so please resolve them. If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant fiasco but I feel it is not too late to turn it around! The issues are few though very important and the alternative not desirable by me and probably not by you either. So let’s resolve all the issues with your next reply. I belong to the 800 member strong Tamps Bay Computer Society. http://www.tampa-bay.org/default.htm . What should I tell them about your products and service? Thanks in advance. Vas
From:
LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
[mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Hi Vas, Thank you for replying. Vas, it is apparent that this issue requires the personal attention of a supervisor. Please get back to me with the following information: Contact Information: * Full Name: NOTE: The callback hours are from 7 a.m. to 7 p.m.
(MST), Monday * Alternate Time for Callback, (if we are unable to make
contact the Once the information has been updated in our database, a supervisor will contact you, within the next 3 business days. Please get back to us with the requested information and we will continue from there. Sincerely, Tom ***Do Not Delete Service Ticket Number*** {ticketno:[8023538059]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.
Always back up your data. or other financial information in any e-mail replies.
Hello Julie, Thank for the prompt reply. Please give this message personally to your supervisor. ONE. allowed to do this apparently due to some action on the part of HP. My purchase was made on the assumption that my DV7T laptop was not in any way deficient or limited or restricted. I do not need to jump through hoops to do what I normally do very quickly and efficiently on my other computers. Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover to. I can only Recover to the original C partition. I am restricted from Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome. Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems youhave somehow rigged things so I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good time to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing it as I had with WXP? I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any method that prevents me from using third party hardware and software. Please do this for me.
TWO You said: “Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already bundled with 64 bit operating system.”
Marena said: “Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook using the retail version OS discs. “
So I can upgrade using a Vista Upgrade version or do I need to buy the Full version? Point to an official link so I can decide what is true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the clarity.
THREE You said “… you can boot only through the disk0 and the disk 1 is only to take the back up of the data.” Pleases show me where in the manual it says this. I never heard of a drive being restricted to data only.
I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions there are.
Let’s resolve all the issues with the next reply. I really will appreciate it very much. These are very simple issues so please resolve them. If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant fiasco but I feel it is not too late to turn it around! The issues are few though very important and the alternative not desirable by me and probably not by you either. So let’s resolve all the issues with your next reply.
I belong to the 800 member strong Tamps Bay Computer Society. http://www.tampa-bay.org/default.htm . What should I tell them about your products and service?
Thanks in advance.
Vas
PS. Just as I finished this email I did one more check on Recovery. I recently added apartition right after C on the original HDD, and am not sure if this has anything to do with my/your/our following problem. I went to do a System Recovery just to make sure all is ok. > next and got “This system does not have a recovery partition. The Recovery partition is where it has always been. I checked the file “Recovery” is still there. Now what? I have recovered from file before in other computers without a hitch. So why a problem here? How can it be fixed?
From:
LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
[mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Dear Vas, Thank you for writing back to us. At this point I would like to inform you that it is not possible to make the partition with the recovery disk of your notebook. However, as said in the previous email as the recovery partition files will not allow to perform the clone. I believe this information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further.
Sincerely, Julie HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8023538059]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.
Always back up your data. other financial information in any e-mail replies.
LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C
Sent: 04/11/09 17:40:52
RE: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support
Thankfor the prompt reply. Please give this message personally to your supervisor.
ONE. allowed to do this apparently due to some action on the part of HP. My purchase was made on the assumption that my DV7T laptop was not in any way deficient or limited or restricted. I do not need to jump through hoops to do what I normally do very quickly and efficiently on my other computers.
Unfortunately in addition to the cloning problem if I wanted to use the Recover file I am not given a choice what partition to Recover to. I can only Recover to the original C partition. I am restrictedfrom Recovering to my internal 320 GB Fujitsu SATA 2 HDD. I removed the Fujitsu and installed a 64 GB SSD SATA 2 disk with no better outcome.
Later I also tried to install WXP on my Fijutsu HDD and repeatedly got the blue screen. So it seems you have somehow rigged things so I cannot even install WXP. I bought the DV7T on the assumption that it would not be in any way lacking or restricted. This is a good time to ask, if I purchase a Vista OS Full Version locally (not from HP) on a disk will I have similar problem installing itas I had with WXP?
I did more research and it seems that there is such a thing called Tatooing. Does HP employ such a practice? Send me a credible link saying that you do not make use of such or similar unscrupulous techniques. In other words prove to me that you do not employ any method that prevents me from using third party hardware and software. Please do this for me.
TWO You said: “Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already bundled with 64 bit operating system.”
Marena said: “Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to upgrade the OS to Vista Ultimate 64, then you need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook using the retail version OS discs. “
So I can upgrade using a Vista Upgrade version or do I need to buy the Full version? Point to an official link so I can decide what is true. Please, what I want to see in black and white “yes, you can upgrade your DV7T installed HP OEM Vista with a Vista upgrade version rather than having to buy the Vista full version purchased from any store of my choosing (not HP). I would appreciate the clarity.
THREE You said “… you can boot onlythrough the disk0 and the disk 1is only to take the back up of the data.” Pleases show me where in the manual it says this. I never heard of a drive being restricted to data only.
I have wasted on month researching and trying to do what would take me several hours to do on any of my other computers. What restriction are there for me here on the DV7T. Please tell me so that I do not spend another month then to find out what restrictions there are.
Let’s resolve all the issues with the next reply. I really will appreciateit very much. These are very simple issues so please resolve them. If not, the alternative is to return my otherwise very desirable DV7T for a refund. This purchase has turned into a real unpleasant fiasco but I feel itis not too late to turn it around! The issues are few though very important and the alternative not desirable by me and probably not by you either. So let’s resolve all the issues with your next reply.
I belong to the 800 member strong Tamps BayComputer Society. http://www.tampa-bay.org/default.htm . What should I tell them about your products and service?
Thanks in advance.
Vas
PS. Just as I finished this email I did one more check on Recovery. I recently added a partition right after C on the original HDD, and am not sure if this has anything to do with my/your/our following problem. I went to do a System Recovery just to make sure all is ok. > next and got “This system does not have a recovery partition. The Recovery partition is where it has always been. I checked the file “Recovery” is still there. Now what? I have recovered from file before in other computers without a hitch. So why a problem here? How can it be fixed?
From:
LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM
[mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Hello Vas,
Thank you for contacting HP Total Care.
I understand that you are unable to clone the C drive of your notebook.
Vas, let me share with you that as the recovery partition files will not allow to perform the clone option, to clone the C drive you need to first perform the recovery option with the help of the recovery discs then delete the recovery partition and then clone the C drive. Regarding the upgrade process you can upgrade the operating system to Vista Ultimate 64 bit Upgrade as your notebook is already bundled with 64 bit operating system.
Regarding the BIOS of the notebook it is not possible to upgrade the BIOS of the notebook and you can boot only through the disk0 and the disk 1 is only to take the back up of the data.
This information should help you. If you need further assistance, please reply to this message and we will be happy to assist you .I would like to add that we value your precious time and would be here round the clock to assist you.
Sincerely,
Andrix HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023538059]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Original TextFrom: Vas@ArtMusicDance.com To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C CC: Sent: 04/10/09 20:28:58 Subject: RE: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support
Hello Marena,
Thanks for offering your assistance. Please lets review the questions.
ONE. Computer owners often add partition and hard drives to their computer. I cloned my original C drive to a new internal 320 GB Fujitsu SATA 2 HDD and it would not boot. Then I cloned my C drive to a new internal pqi 64 GB SSD SATA 2 disk and again it would not boot. I also attempted to do a system recovery to my Fujitsubut was not given the option to do so. I can only recover to the original C drive. Has HP intentionally done this to prevent me from restoring to another drive inside the computer. Note the Fujitsu is not an external drive. If HP has not intentionally done this to prevent me from restoring to another internal drive then please tellme the work around. TWO. To understand I do not have upgrade privileges with bundled with OEM version Windows Vista Operating System. The Vista Ultimate 64 bit Upgrade version will not work, correct? Let’s say I purchase a new Vista OS (not the upgrade) from another vendor. Let’s say I delete your factory installed Vista Home Premium. Will I have any problem installing this new Vista Home Premium (or Ultimate) in my DV7T laptop? Is there anything in the BIOS or hidden in the hard drive that will continue to give me problems with cloning?
THREE. Both the original and the newly added Fujitsu drive are internal. The BIOS does not allow me to choose to boot from disk0 or disk 1. This is the first time I have seen a BIOS that lacks this choice. Is this a limited BIOS installed HP laptops? Is there an update with a BIOS or a full versions that allows me to do so? If not I am very disappointed. You can ask any knowledgeable technician and they will tellthis is idiotic.
I did some more research beyond Belarc:
It is likely the Compal 30F4 99.95 Mainboard is OEM manufactured for HP Bios F.25 must be made special for HP.
What restriction are there for me here. Please tell me so that I do not spend another month then to find out what restrictions there are.
FOUR. Thanks for the Belarc suggestion and link. Thanks in advance.
Vas
=======
Lastly, I would like to inform you thatyour notebook was bundled with Intel Processor and the Motherboard contains the Intel chipset. However, we do not have much technical information regarding the components that are present on the Motherboard of the notebook. However, you can visit the following link and download the Belarc's software, which on execution will provide you areport on all the devices installed in your computer:
Belarc provides the followinginfo:
Serial number Motherboard's make and model BIOS information Bus clock OS Processor Drives Controllers Buses System model Memory modules Display Devices Installed software. ++++++.
We always try to make sure that the issues experiencedby our valued customers are always taken care of with utmost importance. Nevertheless, there are always exceptions. Due to some technical reasons,the answers for your queries were not sent to you. I sincerely apologize for the inconvenience caused to you.
Vas, I would like to inform you that your notebook was bundled with two partitions, one recovery partition(contains the image of OEM version Windows Operating System, applications and drivers that came preinstalled with the notebook), and another is the "C" drive which contains the Operating System files. To reinstall the Operating System and the applications in the notebook, you need to perform system recovery using the recovery discs. This will reinstall the OEM version Windows Operating System, applications and drivers that came preinstalled with the notebook. And we do not have any tested information on cloning and the only option is to perform system recovery using the recovery discs when you install a new hard drive in the notebook.
Secondly, I would like to inform you that your notebook was bundled with OEM version Windows Vista Operating System and to upgrade the OS to Vista Ultimate 64, thenyou need to purchase a retail version of Vista Ultimate 64 bit version Operating System discs and perform a clean installation of OS in the notebook. You can install any retail version of Vista Operating System in the notebook using the retail version OSdiscs. Further, please be informed that there is no option available to boot the notebook from any external storage drives. However, you can only boot from the hard drive and the CD/DVD Drive. Also, there are no updates available to enable the option to boot the notebook from the USB port/external drives connected to the notebook via USB.
Lastly, I would like to inform you that your notebook was bundled with Intel Processor and the Motherboard contains the Intel chipset. However, we do not have much technical information regarding the components that are present on the Motherboard of the notebook. However, you can visit the following link and download the Belarc's software, which on execution will provide
You can obtain the entire specification of the Presario by running the Belarc utility. You can visit the following link and download the Belarc's software, which on execution will provide you a report on all the devices installed in your computer:
http://www.belarc.com/free_download.html
NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
I believe the above information provided will be helpful and addressed your concern. If you need further assistance, please reply to this message and we will be happy to assist you further.
Sincerely,
Marena HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023538059]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Original TextFrom: Vas@ArtMusicDance.com To: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.C CC: Sent: 04/10/09 08:15:44 Subject: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mail support
Hi Emily,
Is this how you are answering my questions? For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Or are you going to answer my questions?
Vas
From: LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:LAPTOP_SUPPORT_EN@MAIL.SUPPORT.HP.COM] Sent: Friday, April 10, 2009 1:47 AM Subject: RE: HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mailsupport
Hello VAS,
Thank you for writing back to us.
For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Sincerely,
Emily HP Total Care
***Do Not DeleteService Ticket Number***
{ticketno:[8023538059]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection withthe use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Original TextFrom: misc@artmusicdance.com To: HP Support CC: Sent: 04/10/09 06:30:11 Subject:HP Pavilion dv7t-1200 CTO Entertainment Notebook PC e-mailsupport
hp e-mail support Webform submittal date/time : 10 April 2009 06:30:11 UTC language_code : en language :English Country of Residence : United States product_line : KV product_oid : 3837645 product_name :HP Pavilion dv7t-1200 CTO Entertainment Notebook PC part_number : FJ677AAR,FJ671AAR,FJ671AV,FJ672AAR,FJ672AV,FJ677AV,FJ678AAR,FJ678AV,FW343AV purchase month : 2 purchase year : 2009 problem area : hard drive/storage devices serial number : CND90857x8 operating system : Microsoft Windows Vista Home Premium 64 problem description : Hello,
ONE. I cloned my original C drive to a new 320 GB Fujitsu SATA 2 HDD and it would not boot. Then I cloned my C drive to a new pqi 64 GB SSD SATA 2 disk and also would not boot.
I have cloned my other computers many times without a problem. Am I doing something wrongor you have sabotaged the BIOS or Vista so that I am prevented from doing so? What are your suggestions to resolve this issue?
TWO. My DV7T came with Vista Home Premium installed. I want to upgrade using the Vista Ultimate 64 Upgrade Version which I will purchase from another vendor. I do not have a Vista installation DVD. How can I upgrade? Have you sabotaged it so I am unable to do this unless I purchase the Vista Ultimate 64 upgrade Version from you?
Let’s say I purchase a new Vista Home Premium (not the upgrade) from another vendor. Let’s say I delete your factory installed Vista Home Premium.Will I have any problem installing this new Vista Home Premium in my DV7T laptop?
THREE. The BIOS does not allow me to choose to boot from disk0 or disk 1. Is there an update with a BIOS that allows me to do so. This is the first time I have seen a BIOS that lacks this choice. Is this a limited BIOS installed HP laptops?
FOUR. What is the manufacturer and model number of the motherboard in DV7 1200.
Thanks in advance.
Vas
tech skill : Intermediate first name : Vas last name : Gardiakos phone : 727-781-5111 email : misc@artmusicdance.com form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3837645&lc=en&cc=us&dlc=en&lang=&cc=us form country : United States
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